Privacy Policy

Welcome to Amok Casino. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how Amok Casino collects, uses, stores, and protects your personal information when you use our website, services, and applications. By accessing or using Amok Casino, you acknowledge that you have read and understood this Privacy Policy. Review it carefully. This policy may be updated periodically, and we will notify you of any significant changes.

Amok Casino operates under strict regulatory requirements. This ensures your data is processed lawfully, fairly, and transparently. Our goal is to provide a secure and enjoyable gaming experience while safeguarding your personal information.

Amok Casino collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, phone number, and national identification details (e.g., passport or ID card number) when you register an account or complete our Know Your Customer (KYC) procedures.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers (we do not store full card details, only masked versions and payment tokenisation), and transaction history.
• Transactional Data: Information about your betting activity, deposits, withdrawals, and other interactions with our gaming services.
• Technical Data: IP addresses, browser type and version, operating system, device type, referrer URLs, and other technical information collected automatically when you access Amok Casino.
• Communication Data: Records of your communications with us, including emails, chat logs, and phone calls, used for customer support, training, and dispute resolution.
• Marketing and Preferences Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Publicly Available Information: Data obtained from public sources, such as identity verification services or sanctions lists, to comply with legal obligations.

Amok Casino uses your personal information for several key purposes, all aligned with providing you with a secure, efficient, and enjoyable gaming environment:

• Account Management: To create and manage your player account, verify your identity, and process your registration.
• Service Provision: To operate our gaming services, process your bets, deposits, and withdrawals, and provide customer support.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, protecting the integrity of Amok Casino's platform.
• Compliance with Legal Obligations: To meet our regulatory and legal requirements, including age verification, KYC, and reporting obligations to our licensing authority.
• Communication: To send you important updates, service announcements, and respond to your inquiries.
• Marketing and Promotions: With your consent, to send you promotional offers, bonuses, and information about new games and features available at Amok Casino. You can opt out of marketing communications at any time.
• Service Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our website and services.
• Personalisation: To tailor our services and content to your preferences and gaming habits.

Amok Casino processes your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Amok Casino, specifically to provide you with gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Amok Casino is subject, such as anti-money laundering (AML) regulations, responsible gambling requirements, and data protection laws.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Amok Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. These legitimate interests include fraud prevention, enhancing security, improving our services, and marketing activities (where consent is not required).
• Consent: In specific situations, we may ask for your explicit consent to process your personal data for certain purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.

Amok Casino may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only process it according to our instructions.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, and that of our users or the public. This includes our licensing authority.
• Fraud Prevention and Responsible Gaming Organisations: To prevent fraud, money laundering, and to promote responsible gaming, we may share data with relevant organisations and databases.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Amok Casino's assets, your personal data may be transferred to the acquiring entity.
• Affiliates and Partners: With your consent, or where there is a legitimate interest, we may share data with our affiliated companies or business partners for marketing or service enhancement purposes.

Amok Casino ensures that any third party with whom we share your data adheres to strict data protection standards.

Amok Casino protects your personal information from unauthorised access, alteration, disclosure, or destruction. We implement robust technical and organisational security measures, including:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Strict access controls limit access to your personal data to authorised personnel only, based on the principle of least privilege.
• Firewalls and Intrusion Detection Systems: Our systems are protected by advanced firewalls and intrusion detection systems to prevent unauthorised access.
• Regular Audits and Penetration Testing: We conduct regular security audits and penetration tests to identify and address potential vulnerabilities.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Amok Casino cannot guarantee its absolute security.

As a user of Amok Casino, you have several rights regarding your personal data under applicable data protection laws:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that Amok Casino corrects any inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section.

Amok Casino uses cookies and similar tracking technologies to enhance your user experience, analyse website traffic, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, and to provide information to the owners of the site.

• Essential Cookies: These are strictly necessary for the operation of Amok Casino, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve how Amok Casino works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These are used to recognise you when you return to Amok Casino. This allows us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: These cookies record your visit to Amok Casino, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of Amok Casino's features.

Amok Casino retains your personal data only as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on the purpose of processing and legal obligations.

• Account Data: Your account information and transactional data are generally retained for the duration of your active account and for a period thereafter as required by anti-money laundering and other regulatory obligations (typically 5-7 years after account closure).
• Marketing Consent: If you have given consent for marketing, we will retain your contact details for marketing purposes until you withdraw your consent or object to such processing.
• Communication Data: Records of communications, such as chat logs and emails, may be retained for a period to assist with customer support, dispute resolution, and for compliance purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised.

Amok Casino may transfer your personal data to countries outside of the European Economic Area (EEA) where data protection laws may not be as comprehensive as those within the EEA. When such transfers occur, we take appropriate measures to ensure that your personal data is protected to the same standard as it would be within the EEA. These measures may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide specific safeguards for personal data.
• Relying on your explicit consent for the transfer, where appropriate.

We ensure that any third parties involved in international data transfers uphold the same level of data protection as Amok Casino.

Amok Casino is strictly an adult-only platform. Our services are not intended for, nor do we knowingly collect personal information from, individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records. If you believe that a minor has provided us with personal information, please contact us immediately.

Amok Casino reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We will notify you of any material changes through prominent notices on our website or via email. Review this Privacy Policy periodically to stay informed about how Amok Casino is protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Amok Casino, please contact our Data Protection Officer:

• Via Email: [email protected]
• Via Live Chat: Available on our website

We resolve any inquiries or complaints promptly and transparently.