Privacy Policy

Welcome to Amok Casino. We protect your privacy and handle your personal data with transparency and respect. This Privacy Policy outlines how Amok Casino collects, uses, stores, and protects your personal information when you use our website, services, and games. It also details your rights regarding your data. By accessing or using Amok Casino, you agree to the terms of this Privacy Policy. Read it carefully.

Amok Casino operates under strict regulatory requirements. Our data processing practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, verify your identity, or interact with our services. Examples include your name, date of birth, address, email address, telephone number, gender, and payment details. We also collect identification documents (e.g., passport, driving license) as required by our regulatory obligations.
• Transactional Information: Details of your betting activity, deposits, withdrawals, and other transactions conducted through Amok Casino.
• Technical and Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, device identifiers, referral source, pages visited, and timestamps. This helps us understand user behavior and improve our platform.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and any feedback you provide.
• Publicly Available Information: In some cases, we collect information about you from public sources, especially for identity verification and anti-money laundering purposes.

Amok Casino uses your personal data for several purposes, always in accordance with this policy and applicable law:

• To Provide Services: To manage your account, process your bets and transactions, and provide access to our games and features.
• For Security and Verification: To verify your identity, prevent fraud, money laundering, and other illegal activities, and ensure the integrity of our services. This includes age verification.
• Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you encounter.
• Personalisation: To tailor our services, content, and offers to your preferences and gaming history.
• Marketing and Promotions: To send you marketing communications about our products, services, bonuses, and promotions, where you have consented to receive them. You can opt out at any time.
• Legal and Regulatory Compliance: To comply with our legal obligations, including anti-money laundering (AML) and responsible gaming regulations, and to report to regulatory authorities.
• Improving Our Services: To analyze user behavior, conduct research, and gather statistics to enhance our website, services, and user experience.

We process your personal data based on the following legal grounds, as outlined in the GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide gaming services, manage your account).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Amok Casino is subject (e.g., AML laws, responsible gaming regulations).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests (e.g., fraud prevention, improving our services, direct marketing where consent is not required). We always conduct a balancing test to ensure our legitimate interests do not unduly impact your rights.
• Consent: Where you have given explicit consent for specific processing activities (e.g., sending marketing communications). You have the right to withdraw your consent at any time.

Amok Casino may share your personal data with third parties in limited circumstances:

• Service Providers: We work with trusted third-party service providers who perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your data if required by law, court order, or to cooperate with regulatory bodies, law enforcement agencies, or other governmental authorities.
• Affiliates and Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.
• Fraud Prevention: To prevent fraud and money laundering, we may share information with financial institutions and other relevant organizations.
• With Your Consent: We may share your data with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties.

Amok Casino takes the security of your personal data seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: Using SSL/TLS encryption for all data transmissions.
• Access Controls: Restricting access to your personal data to authorized personnel only, based on a need-to-know basis.
• Firewalls: Employing firewalls and other network security technologies to protect our systems.
• Regular Audits: Conducting regular security audits and vulnerability assessments.
• Data Minimization: Collecting only the data necessary for the stated purposes.

While we protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.

Under GDPR, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can ask us to delete your personal data, subject to certain legal obligations we may have to retain it.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section.

Amok Casino uses cookies and similar tracking technologies (e.g., pixels, web beacons) to enhance your user experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like account login and secure transactions.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and error messages. This data is aggregated and anonymous.
• Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.
• Marketing/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of Amok Casino.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• Regulatory Obligations: Laws related to anti-money laundering and responsible gaming often require us to retain certain data for a minimum period (e.g., 5 to 7 years after account closure).
• Contractual Requirements: Data needed to manage your account and provide services.
• Legal Claims: Data may be retained for longer if there is an ongoing legal dispute or potential litigation.
• Consent: Data processed based on consent is retained until consent is withdrawn, unless other legal bases apply.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Amok Casino may transfer your personal data to countries outside the European Economic Area (EEA) where data protection laws may not be as comprehensive as those in the EEA. When such transfers occur, we ensure appropriate safeguards are in place to protect your data, such as:

• Using standard contractual clauses approved by the European Commission.
• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Obtaining your explicit consent for the transfer.

We ensure your data remains protected regardless of where it is processed.

Amok Casino is strictly for individuals who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal information from a minor, we will delete that information from our records immediately. If you believe a minor has provided us with personal data, contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy. Review this Privacy Policy periodically to stay informed about how we protect your information. Significant changes will be communicated to you directly, for example, via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our Data Protection Officer:

• Email: [email protected]

We resolve any concerns you may have regarding your privacy at Amok Casino.